Cancellation policy

Returns and Exchanges

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. (Due to federal shipping laws, we cannot accept any glass that has been USED) Our policy lasts 30 days, if 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

We will cover all shipping fees for return items if you are unsatisfied with your item. To complete your return, we require a receipt or proof of purchase.

For product exchanges, you will be responsible for shipping the item back as well as any shipping fees on the new item.

Please contact us at [email protected] before returning an item. Orders returned without the right confirmation codes will not be accepted.

  • Email: [email protected] (subject line: RMA Return Item) to obtain a Return Authorization Number within 30 days of your order arrival date.
  • Once we process your return, we will email you a return shipping label that you can attach to the package and mail it back to us.
  • Write the Return Authorization Number (RMA) clearly and visibly on the outside of your returned package. Returns that do not have a RMA written on the outside of the package can cause significant delays for our receiving warehouse and could be returned to sender (at sender’s expense).
  • Purchases that meet the above return policy guidelines will be refunded back to the original method of payment. 
  • Purchases received outside of the Return Policy Guidelines will not be mailed back and will not be refunded.
  • Any expedited shipping and insurance fees purchased will not be eligible for refunds. 

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  • There are certain situations where only partial refunds are granted:
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 30 days after delivery.
  • International orders are responsible for any return shipping fees.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment. Depending on your bank, it could take 3-5 days for refunds to show up on your statement.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected].

Sale items

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same or different item, send us an email at [email protected] to get a RMA number for your return. Orders without the right RMA could get lost in transit and we will not be responsible for missing packages. Once you have an RMA obtained, a return label with address will be supplied to you. See above “Returns and Exchanges” for full instructions. 

You will be responsible for shipping the item back as well as any new shipping charges associated with the item you'd like to exchange for. 

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and the purchaser will find out about your return.

Return Shipping

To return your product, a return label with address will be supplied to you. See above “Returns and Exchanges” for full instructions. 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.