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Support

Welcome to VITAE Support

We are here to help you
 
Although we hold ourselves with the highest standards at all times, things can go wrong. Don't worry, we are here to help you. Contact us at support@vitaeglass.com and we will get back to you ASAP*.
Your satisfaction is our #1 priority.
 
 

Did your item arrive broken?

Send us your order number and a picture of the piece within 48 hours to support@vitaeglass.com. We'll send you a replacement ASAP*.

 

Did your order not arrive yet?

You can track your order number here or contact us with your order number at support@vitaeglass.com. We will find your order or send you a new one.

 

Not sure how to use your VITAE glass?

No problem, call us at 415.890.0009 during 9-6pm PST M-F and we can walk you through it or leave us a message at support@vitaeglass.com

 

Have a billing question?

Have a question or dispute about your order? Please contact us at support@vitaeglass.com with your order number and question and we make sure to get your problem resolved.

 

Returns or Cancellations

Not satisfied with your order or need to cancel your order, no problem. Please contact us immediately before returning your order. Orders returned without the right confirmation codes will not be accepted. Contact us at support@vitaeglass.com and our team will help you out.

 

Did We Send the Wrong Item?

Whoops, did something go wrong in the order. Contact us at support@vitaeglass.com with your order number and a picture. We'll make sure you're taken care of ASAP*.

 

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Miscellaneous

Have any other questions, we are here to help. Drop us a line, and we will be happy to chat with you. 
*Due to the high volume of email and phone calls, please allow 1-2 business days for a response. We will respond to your message in the order received. Thank you