Welcome to VITAE Support
Did your item arrive broken?
Send us your order number and a picture of the piece within 48 hours to [email protected]. We'll send you a replacement ASAP*.
Did your order not arrive yet?
You can track your order from your order invoice or contact us with your order number at suppor[email protected]. We will find your order or send you a new one.
Not sure how to use your VITAE glass?
Leave us a message at [email protected]
Have a billing question?
Have a question or dispute about your order? Please contact us at [email protected] with your order number and question and we make sure to get your problem resolved.
Returns or Cancellations
Not satisfied with your order or need to cancel your order? Please contact us immediately before returning your order. Orders returned without the right confirmation codes will not be accepted. Contact us at [email protected] and our team will help you out.
Did We Send the Wrong Item?
Whoops, did something go wrong in the order. Contact us at [email protected] with your order number and a picture. We'll make sure you're taken care of ASAP*.
Have any other questions, we are here to help. Drop us a line, and we will be happy to chat with you.