Welcome to VITAE Support
Did your item arrive broken?
Send us your order number and a picture of the piece within 48 hours to firstname.lastname@example.org. We'll send you a replacement ASAP*.
Did your order not arrive yet?
You can track your order number here or contact us with your order number at email@example.com. We will find your order or send you a new one.
Not sure how to use your VITAE glass?
No problem, call us at 415.890.0009 during 9-6pm PST M-F and we can walk you through it or leave us a message at firstname.lastname@example.org
Have a billing question?
Have a question or dispute about your order? Please contact us at email@example.com with your order number and question and we make sure to get your problem resolved.
Returns or Cancellations
Not satisfied with your order or need to cancel your order, no problem. Please contact us immediately before returning your order. Orders returned without the right confirmation codes will not be accepted. Contact us at firstname.lastname@example.org and our team will help you out.
Did We Send the Wrong Item?
Whoops, did something go wrong in the order. Contact us at email@example.com with your order number and a picture. We'll make sure you're taken care of ASAP*.
Have any other questions, we are here to help. Drop us a line, and we will be happy to chat with you.