All wholesale orders are subject to inventory availability. Some orders will be made to order and can take 30-60 days to ship out. Please order in advance to secure your order during peak seasons.
For in stock items, we will ship them out within 5-7 business days.
Due to the large volume of wholesale orders, extra time is needed to prepare and check that your order is correct.
LIMITED WARRANTY
We offer a limited 30-day warranty on our glass connection points and connector rings only. We do not cover breakages that is caused by user fault. You should check all items by assembling it with the customer before it leaves your store.
We will not be liable for any damaged items that is out of the 30-day warranty. Please have customer contact us directly at support@vitaeglass.com for assistance on getting a replacement piece.
Any damaged items must have photo proof and proof of receipt within the 30 days. We will send you a replacement piece for the damaged items on your next order.
** PRE-ORDERS and SALE ITEMS**
Due to large demand, sale and pre-order items could take longer than usual to be fulfilled. We will work as fast as we can to get your order to you. Pre-order items are made to order and can take between 30-60 days to ship out (can be longer if there are logistical disruptions)
DISCOUNTS AND POINTS SYSTEM
Wholesale orders are not eligible for points, rewards or discounts codes.
SHIPPING POLICY
*PLEASE NOTE* We only ship to US and Canada at this time. We do not ship to P.O. Boxes.
Once the order is placed, a confirmation email will be sent to confirm your order. A separate email with tracking information will be sent once the order is fulfilled.
Orders are fulfilled and shipped in the order they were received. An adult signature may be required upon delivery. Sales of these products are still prohibited to those under 21 years old.
Returns and Exchanges
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. (Due to federal shipping laws, we cannot accept any glass that has been USED)
To complete your return, we require a receipt or proof of purchase. For product exchanges, you will be responsible for shipping the item back as well as any shipping fees on the new item.
Please contact us at support@vitaeglass.com before returning an item. Orders returned without the right confirmation codes will not be accepted.
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There are certain situations where only partial refunds are granted:
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment. Depending on your bank, it could take 3-5 days for refunds to show up on your statement.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@vitaeglass.com.
Sale items
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@vitaeglass.com and send your item to: Vitae Glass, 1770 Post St, Suite 242, San Francisco CA 94115-4250, United States.
You will be responsible for shipping the item back as well as any new shipping charges associated with the item you'd like to exchange for.
Returns Shipping
To return your product, you should mail your product to: Vitae Glass, 1770 Post St, Suite 242, San Francisco CA 94115-4250, United States
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
PRIVACY POLICY
HOW WE COLLECT AND USE INFORMATION
Personally Identifiable Information (“PII”)
We may collect personally identifiable information (“PII”) such as your name, your contact information, your shipping information, and your billing information (such as credit card account data). We collect PII when you provide it to us through your use of the VitaeGlass Services, for example when you interact with our websites, place an order, or sign up for our mailing list. We may combine the PII we collect with additional information from other third-party sources.
We use the PII that we collect to provide the VitaeGlass Services (such as to process and ship your orders or respond to customer service requests), to analyze and improve the Vitaeglass Services, and to conduct marketing. If you register for email or if you provide your email address to us, we will send you emails about a variety of topics such as events, new products, special sales, promotional offers from our affiliates or other selected business partners, environmental issues, and employment opportunities. Please see below for your choices regarding how we collect, use, and share your PII.
We share email activity data with our marketing email provider to help them better target email deployments to consumers. While our marketing email provider has access to email address and email activity and may share bulk/non-specific activity data, no Email addresses or specific email actions are ever shared with other third parties. Should a consumer wish to opt out of this sharing, that consumer simply needs to opt out of marketing email from us.
Non-Personal Information
We automatically collect certain non-personal information when you use VitaeGlass Services. For example, we collect information about the devices you use to connect to our services (such as the IP address of your computer or numeric identifier of your mobile device) and about how you use VitaeGlass Services (such as what time you visit our websites). We, and our advertisers and ad servers, may also collect non-personal information outside the VitaeGlass Services to measure the success of our advertising campaigns. We use the non-personal information that we collect for a variety of purposes such as to provide and improve the VitaeGlass Services and to analyze and offer our advertising.
Our website also uses third-party analytics vendors such as Google Analytics. Please click here for more information about how data is collected and processed in connection with the Google Analytics service: www.google.com/policies/privacy/partners/. We and our third-party vendors or partners use analytics data for a variety of purposes such as to improve the design and content of our websites, to help us learn things like what pages are most attractive to all of our visitors and what promotions visitors like to see, and to gauge the success of our advertising campaigns.
HOW WE SHARE INFORMATION
We do not disclose your PII to third parties, except as follows:
After giving you notice and an opportunity to choose not to share the information;
To companies that provide services to us or perform functions on our behalf (such as processing credit card payments or taking orders) and have agreed to use your information only for the purposes we request;
For us to send offers to VitaeGlass customers on behalf of our affiliated companies and on behalf of other non-affiliated partners (such as environmental groups that we support);
To other selected reputable companies, we may disclose your name and postal address (but not your email address or credit card information) so that they can mail you information that may interest you;
When we believe disclosure is appropriate to comply with applicable law, legal process, and/or governmental authorities;
When we believe disclosure is appropriate to enforce our Terms of Use and other agreements, or to protect our rights, our customers, our property, our employees, or others; and
If we are involved in a merger, acquisition, bankruptcy, partial or total sale of assets, or other corporate change.
We may disclose de-identified, aggregated, or other non-personal information to third parties in our discretion. The VitaeGlass Services or our offerings on social media platforms may include commenting, forums, sharing, or other similar features. Information that you provide using these features may be available to other users or the general public.
With your PII – like the information you give us to fulfill an order – you have the option to change or correct your information and the choice of not hearing from us again. There are several ways you can control our use of your PII in connection with marketing and promotions.
To remove your name from our lists. You can choose to decline communications from us at the point that we request your PII. After we have collected your PII, you can choose to stop our communications or our service, or stop us from sharing your information with other companies for their marketing purposes. To exercise any of these options, please contact us by mail, email, or telephone using the contact information below.
To stop email communications. If you receive email communications from us and want to opt out of receiving such communications in the future, you can click the “Unsubscribe” link at the bottom of the promotional email. Other choices. Please see below to learn about your choices with regard to our use of cookies and interest-based advertising.
CORRECTING OR UPDATING YOUR INFORMATION
If you would like to request changes to the PII that you have previously provided to us, please contact us by mail, email, or telephone using the contact information below.
COOKIES
We may use “cookies,” “web beacons,” and other similar technologies to collect information in connection with the VitaeGlass Services and our advertisements. A “cookie” is a computer file that acts as an identification card for your computer to distinguish your browser from others and enable us to serve you better. For example, we use cookies to save products in your shopping cart while you browse our websites and to track the effectiveness of our marketing and advertising campaigns. Similarly, a “web beacon” is a technology that can recognize specific cookies and convey information about that browser. We do not use these technologies to collect PII. We may also use technologies, such as our own cookies, to provide you with personalized online display advertising tailored to your interests. Most browsers accept cookies automatically. You may be able to set your browser to reject and/or delete cookies. For instructions, check your browser’s technical information. However, if you reject or delete cookies then this may disable or interfere with features of the VitaeGlass Services or other websites you visit. We recommend that you leave cookies “turned on” so we can offer you a better shopping experience on our sites.
INTEREST-BASED ADVERTISING
We may work with third-party advertising companies that collect and use information about your online activities across sites over time, in order to deliver more relevant advertising when you are using the VitaeGlass Services and elsewhere on the Internet. This practice is known as interest-based advertising. You may visit www.aboutads.info to learn more and to opt out of this type of advertising by companies participating in the Digital Advertising Alliance self-regulatory program. We do not operate or control this site, and are not responsible for the opt-out choices available there. Note that electing to opt out will not stop advertising from appearing in your browser or applications. It may make the ads you see less relevant to your interests. If you delete, block or otherwise restrict cookies or use a different computer or Internet browser, you may need to renew your opt-out choice.
Links to Third Parties and Social Media
Our websites and App may contain links to third-party online properties. Such third parties have their own policies that govern their collection, use, and disclosure of information. We suggest that you read their privacy policies to learn about their practices.
Social media provides tools that many of our customers use and enjoy, and we include links to various social media platforms on our websites. If you interact with these social media tools through our websites, your experience on those social media sites will be governed by the privacy and other policies of those sites. So, the privacy settings you have chosen on those sites will determine the degree to which your information is made public. We encourage you to choose your privacy settings on those sites accordingly.
SAFEGUARDING YOUR PII
We have reasonable and appropriate physical, electronic, and administrative measures in place to safeguard the security of your personal information. However, when you communicate with customer service via email or chat on our websites, these communications may not be encrypted. For that reason, we ask that you do not share sensitive information via these communication channels.
SMS/MMS MOBILE MESSAGING MARKETING PROGRAM
We respect your privacy. We will only use information you provide through the Program to transmit your mobile messages and respond to you, if necessary. This includes, but is not limited to, sharing information with platform providers, phone companies, and other vendors who assist us in the delivery of mobile messages. WE DO NOT SELL, RENT, LOAN, TRADE, LEASE, OR OTHERWISE TRANSFER FOR PROFIT ANY PHONE NUMBERS OR CUSTOMER INFORMATION COLLECTED THROUGH THE PROGRAM TO ANY THIRD PARTY. Nonetheless, We reserve the right at all times to disclose any information as necessary to satisfy any law, regulation or governmental request, to avoid liability, or to protect Our rights or property. When you complete forms online or otherwise provide Us information in connection with the Program, you agree to provide accurate, complete, and true information. You agree not to use a false or misleading name or a name that you are not authorized to use. If, in Our sole discretion, We believe that any such information is untrue, inaccurate, or incomplete, or you have opted into the Program for an ulterior purpose, We may refuse you access to the Program and pursue any appropriate legal remedies.
California Civil Code Section 1798.83 permits Users of the Program that are California residents to request certain information regarding our disclosure of the information you provide through the Program to third parties for their direct marketing purposes. To make such a request, please contact us at the following address:
Vitae Glass
1770 Post ST
Suite 242
San Francisco, CA 94115
Support@vitaeglass.com
This Privacy Policy is strictly limited to the Program and has no effect on any other privacy policy(ies) that may govern the relationship between you and Us in other contexts.
UPDATES TO THE PRIVACY POLICY
If we modify this Privacy Policy, we will post the revised Privacy Policy online. We will place a prominent notice on our website at vitaeglass.com. You should check regularly to see if this Privacy Policy has changed